At hertcelestial, we aim to make your order delivery simple and reliable. We deliver jewelry and watches to customers across Pakistan.

Order Processing

Orders are processed after they are successfully placed on our website.

We may contact you by phone to confirm your order and delivery details before dispatch.

Orders are generally prepared for dispatch as soon as possible. Processing time may vary depending on order volume, product availability, public holidays, or other circumstances.

Delivery Across Pakistan

We offer delivery to locations across Pakistan through third-party courier services.

Delivery availability may vary depending on the customer's location and courier coverage.

Delivery Time

Estimated delivery time may vary based on your delivery location and courier service.

Remote or less accessible areas may require additional delivery time.

Delivery times can also be affected by public holidays, weather conditions, courier delays, incorrect address information, or other circumstances beyond our control.

Cash on Delivery

Cash on Delivery is available for eligible orders.

Customers should ensure that they provide a valid phone number and complete delivery address when placing an order.

Please remain available to receive the order when the courier arrives.

Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or communicated before order confirmation.

Shipping charges may vary depending on the order, delivery location, or other applicable factors.

Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

hertcelestial is not responsible for delivery problems caused by incorrect, incomplete, or outdated customer information.

If you need to update your delivery details, contact us as soon as possible after placing your order. We cannot guarantee that changes can be made once an order has been dispatched.

Delivery Delays

While we work to have orders delivered within the expected timeframe, delivery dates are estimates and are not guaranteed.

hertcelestial is not responsible for delays caused by courier services, weather, public holidays, natural events, transportation disruptions, or other circumstances outside our reasonable control.

Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer cannot be reached, additional delivery attempts may be subject to the courier's procedures.

Repeated failed delivery attempts may result in the order being returned to us.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, contact us as soon as possible after delivery.

Please provide your order details and clear photos of the product received so we can review the issue.

Contact Us

For shipping-related questions, contact hertcelestial:

Phone: 03214133780
Email: hertcelestial@gmail.com

We will review your query and provide assistance based on the circumstances of your order.