At hertcelestial, we carefully check orders before dispatch to ensure that the correct product is sent in proper condition.

No Returns

We do not accept returns or exchanges once an order has been delivered.

Please carefully review the product details, specifications, size, color, and other information before placing your order.

Damaged or Incorrect Orders

If you receive an item that is damaged or different from the product you ordered, please contact us as soon as possible after delivery.

Contact us at:

Email: hertcelestial@gmail.com
Phone: 03214133780

Please provide your order details and clear photos of the received product so that we can review the issue.

Any resolution for a damaged or incorrect order will be handled at the discretion of hertcelestial after verification.

Refunds

Since we do not accept returns, refunds are not provided for change of mind, personal preference, incorrect selection, or any other reason unrelated to an incorrect or damaged order.

If a verified issue with an order requires a refund, hertcelestial will communicate the applicable refund process directly with the customer.

Order Cancellation

Orders may only be cancelled before they are processed for dispatch. Once an order has been dispatched, cancellation may no longer be possible.

Important Note

By placing an order with hertcelestial, you acknowledge and agree to this Return and Refund Policy.

hertcelestial reserves the right to review individual cases and determine the appropriate resolution based on the circumstances of the order.