What products does hertcelestial offer?

hertcelestial offers a selection of jewelry and watches for customers in Pakistan.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available for eligible orders within Pakistan.

Where does hertcelestial deliver?

We offer delivery across Pakistan, subject to courier coverage for the customer's location.

How long does delivery take?

Delivery time depends on your location and courier service. Remote areas may require additional time. You will receive the relevant delivery information when your order is processed.

How can I place an order?

Select the product you want, add it to your cart, proceed to checkout, and provide your complete delivery information. Make sure your phone number and address are accurate before submitting the order.

Will you contact me to confirm my order?

We may contact you by phone to confirm your order and delivery details before dispatch.

Can I cancel my order?

Orders may be cancelled before they are processed for dispatch. Once an order has been dispatched, cancellation may no longer be possible.

Can I return a product?

No. hertcelestial does not accept returns or exchanges.

Please carefully review the product information before placing your order.

What if I receive a damaged product?

If your order arrives damaged, contact us as soon as possible after delivery. Please provide your order details and clear photos of the product so we can review the issue.

What if I receive the wrong product?

If you receive a product different from what you ordered, contact us as soon as possible with your order details and clear photos of the product received. We will review the issue and determine the appropriate resolution.

Do you offer refunds?

Refunds are not provided for change of mind, personal preference, incorrect selection, or similar reasons.

If a verified issue with an order requires a refund, hertcelestial will communicate the applicable process directly with the customer.

Are product images exactly the same as the actual products?

We make reasonable efforts to display products accurately. However, slight differences in appearance may occur because of lighting, photography, or individual screen settings.

How can I contact hertcelestial?

You can contact us using the following details:

Phone: 03214133780
Email: hertcelestial@gmail.com

We will be happy to assist with questions regarding products, orders, and delivery.